Return and Refund Policy
Navy Tees wants you to be satisfied with your purchase.
Our products are fully warranted against defects in materials and workmanship. If there is a problem with your order, please email firstname.lastname@example.org within 30 days after receipt to explain the problem. Providing a photo will be required to support your claim, and to provide feedback to our manufacturer. We reserve the right to either provide a replacement, issue store credit or refund the order.
Every order you receive from Navy Tees is a unique, custom-made item that has been especially made for you and is printed on demand. This basically means that we carry no stock on hand, and every item is made to order. Therefore, refunds are made only for a defective product.
Returned goods cannot be put back on the shelf and sold to the next customer – so what comes back to us simply lands in the charity box.
Steps to Follow while ordering
1. Be sure to check the sizing chart for the type of shirt you are ordering. Again, since these shirts are made to order, ordering the wrong size is not a quality problem with the shirt. If you inadvertently order the wrong size, we will offer a replacement with a 50% discount to partially cover our costs.
2. Check your order confirmation email to be sure the order has been submitted properly with the correct address and product ordered.
3. Order as soon as possible if you need your order for a specific date.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable, and any refunds will have the shipping deducted. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Wrong Shipping Address
It is your responsibility to supply a correct address. If your order is shipped to the wrong address and returned to our office, we can reship it to you for the normal shipping fee.
Please note, we take great pride in crafting every shirt.